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VeraFrame Docs

Tenant setup

A tenant is your organization’s isolated environment in VeraFrame Cloud. Every user, source group, document template, and audit event lives inside a tenant. Data never crosses tenant boundaries.

This page walks through the standard SaaS Cloud signup. If you are deploying VeraFrame into your own cloud under the Integration tier, see Deployment instead.

1. Choose a plan

  1. Visit veraframe.io and click Sign up.
  2. Select a plan. The SaaS Cloud plan is the default; pricing appears on the signup page.
  3. Enter your company name and the email address that will own the first admin account.

2. Complete checkout

Checkout is handled by Stripe. You will be redirected to Stripe’s hosted checkout page to enter payment details. After a successful payment, Stripe redirects you back to VeraFrame with an activation link.

3. Activate the tenant

The activation page asks you to:

  • Confirm your email address.
  • Set a password for the first admin user.
  • Agree to the terms of service and privacy policy.

After activation the tenant is provisioned: a dedicated S3 bucket is created for your source material, your admin account is created with the admin role, and your billing record is linked to the tenant.

Activation is a one-time step. Subsequent users you add (see Users and roles) skip this page entirely.

4. First login

Log in with your new admin credentials. You land on the main tool. From the top-right menu you can switch to the Admin dashboard.

5. Configure the essentials

Before your team starts using VeraFrame in earnest, configure at least three things in the Admin dashboard:

  1. At least one source group. Without source material, verification has no ground truth to compare against. See Managing source groups.
  2. User accounts for your team. See Users and roles.
  3. (If applicable) Document templates. If your team produces the same kinds of documents repeatedly, upload Word/Excel templates. See Managing templates.

Optional:

  • Billing portal access. If you need to update payment details or change plan, open the Stripe billing portal from the Admin dashboard.
  • Compliance profile. If you operate in a regulated context, set a compliance profile. See Compliance profiles.

Tenant identifiers

Your tenant has a unique identifier (customer_id) assigned at provisioning. You do not normally need to use it, but it appears in:

  • The audit trail exports, as part of every event key.
  • The Cloudflare / API logs if you open a support ticket.
  • Webhook payloads (if you have webhooks configured).